Wifi (AP) Off

[chris_chau]

Ethernet is fine but none of the Access Points are working suddenly, Wifi network lost.

[chris_chau]

Hi Imran,

Yes it is. the switch is ICX 7150-C12 + 5 APs R320

For some reason all APs started to reboot and they kept rebooting for the entire day 10+ hours. Now 3 APs came back to normal and 2 are still rebooting on its own. I wanted to login to the unleash dashboard but unable to do so via: unleashed.ruckuswireless.com. Is there a different way for me to login directly via ethernet (LAN) from my laptop? What's the IP address?

[Imran_ruckus]

Hi @chris_chau 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response and the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not working.

Please let us know the answer to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[chris_chau]

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

Everything was working just fine, and no power outage. On Sat morning all APs started to reboot and kept rebooting of their own for long time 10+ hours and finally 3 APs came back to normal but the other 2 still keep rebooting even now.

Where is the link to my account for me to upload the pics? the switch seems fine everything is in green 

[Imran_ruckus]

Hi @chris_chau 

Thank you for the response.

You can just upload the pictures as shown in the screenshots from my previous post.

Please let me know if that doesn't work.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[chris_chau]