Unleashed App v 14.151.4 - Recent Update Crashing

[Yaoshi]

The Unleashed app just updated to the version stated above today. The app will open ... but when "Manage Network" is selected on the home screen, the app immediately closes. There's no error code ... it just closes. The app has been force stopped, cache and data cleared, and uninstalled ... then reinstalled. Still, the same result. Has anyone else experienced this?

[Imran_ruckus]

Hi @Yaoshi 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the latest RUCKUS Unleashed application.

We apologize for any inconvenience.

To date, we have not observed this issue with other users. As a next step, we recommend testing with a different mobile device to further investigate the problem.

Please let me know the results once you've tried this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[JacksonCampbell]

Yes you have observed this issue, because an update has already been released to fix it. All you would've had to do is pull out your phone, open the app, and click manage networks to see the crash. I'm not sure why support at companies is not able to use the product to see the bugs everyone experiences or to get updates when there is a known issue or an issue has been fixed.

[Eshlil]

I am also experiencing this issue.

[Yaoshi]

Thank you for the corroboration. Yes ... when I loaded the app on a separate phone ... the same result persisted. Both are android devices. Hopefully, it's just a glitch in this most recent update.