Unleash default usename and password isnt working, The internet is also not working

[dharma_raj83]

My internet connected via ruckus not working for many days. I connected directly to internet provider network and working on. we need some support to fix this. Please help to resolve this issue

[Vásquez_Fer]

Hi @dharma_raj83 

Ruckus devices distribute internet through your house via the Access Point ( white boxes on the ceiling ), so if there is a connectivity problem, we must check the ISP Router (local router) and see if we have connectivity directly from your Local Router: 

Here is a short guide with the most common setups for Lennar home users : 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Could you explain in detail the problem you are facing with the Ruckus devices at your home ?

Best Regards 

Fernando Vasquez 

[dharma_raj83]

I didnt get proper help

[dave_feasey]

Hi dharma_raj83,

Can you please provide more information and confirm that you followed the steps outlined by Yarenis and Fernando above.

Thanks.