CommScope RUCKUS Community Forums

Dpn1460 · ‎11-16-2024

R510 has the red power light illuminated but will not cycle when the reset is depress and released. Same problems exist with power supply cable or POE cable. I believe the AP needs repaired or replaced. 7150 switch shows all green lights. What. Is my warranty? What is the cost to repair?

Thanks,

Dave

Imran_ruckus · ‎11-20-2024

Hi @Dpn1460

Greetings!!!

Thank you for the response and the Videos.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎11-20-2024

Hi @Dpn1460

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

CommScope RUCKUS Community Forums

Unable to factory reset R510