Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[nsmith2]

Hi Imran, I did try that without no IP address and just got the whirly wheel !
How does the app recognise / talk to the WAP if no IP address?

Can you also advise why the App
1. Suddenly stopped working
2. We got it working yesterday evening and then today it would not login to my unleashed network ?
It needs to be 100% stable and solid.
Thanks

[Imran_ruckus]

Hi @nsmith2 

Greetings!

Thank you for your response and the update.

Please find the answers to your queries below:

• The application recognizes the network without requiring an IP address because the mobile device must be connected to the RUCKUS Wi-Fi network.
• If it stopped working suddenly, it could be due to multiple possible reasons.
• To investigate further, please share the requested screenshots for our internal review.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Hi Imran, please could you advise how I can attach screenshots in your reply box. I am using my iPhone to talk on the community ruckus wireless. I can’t use my laptop as the screenshots are on my iPhone.
It seems to me that the option to add screenshots is not available when responding via a mobile phone ?

[Imran_ruckus]

Hi @nsmith2 

Greetings!

Thank you for your response.

Apologies for the inconvenience, but you will need to use a laptop to upload the screenshots.
Please transfer the screenshot(s) from your mobile device to your laptop and then upload them to the Forums, as requested in my previous posts.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nsmith2 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support