Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[nsmith2]

I did unplug the master POE WAP to carry out a reboot. What I notice is another WAP has become the master

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response.

At times, the Master Access Point may switch automatically if the current master experiences internet connectivity issues.

However, to assist you further, please share screenshots of the login process when accessing the Forum through a laptop browser. This will help us investigate the issue more effectively.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Hi Imran, I am struggling to send you screenshots due the facility not being available at my end. However I have described in detail to you what I see at my end. Also bear in mind in started to work yesterday after failing a few weeks back. Seems to very unstable app for some reason, which it should not be.
Do you have any other suggestions?

I need to pop over and help my elderly parents now, so perhaps pick up later or tomorrow if that’s ok.
This issue is driving me nuts and taking a lot of time to resolve, hence your support is appreciated 👍

[nsmith2]

If the master access point changes, should I be logging in with a different IP address?

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response.

As mentioned earlier, there’s no need to log in using the IP address. Instead, please use your username and password under the “Manage Network” option in the Unleashed application.
Ensure that your mobile device is connected to the RUCKUS Access Point's Wi-Fi  network when logging in.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support