Unable to connect the Ruckus Unleashed App to my WAP

[nsmith2]

Recently I had a power cut, since then I am unable to connect and manage my Ruckus unleashed WAP network using my IOS mobile phone. I am 100% entering the correct password and IP address, but when I attempt to login it says ‘login failed destination IP is not an unleashed IP’.
Could you please help me resolve as I am unable to contact the dealer who installed the system.
Thank you

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response and the update.

As mentioned previously, please try logging in using the “Manage Network” option on the Unleashed Mobile application using username/password.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

Just tried that twice and now all I get is a continuous whirly wheel .

[nsmith2]

I don’t understand why it started working yesterday after trying all day and then with your support. But now it has broken again ?

[Imran_ruckus]

Hi @nsmith2 

Thank you for your response.

As mentioned in my previous message, please share a screenshot of the error you’re seeing.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[nsmith2]

As previously advised the option to share a screenshot shot using a mobile phone account log in is not possible !
However I have described exactly the words I was seeing .
But now just get a Whirky wheel,with no words.
Why is this so difficult and keeps breaking ?