Showing results for 
Search instead for 
Did you mean: 

Television freeze

New Contributor

I have the RUCKUS wifi extenders for about 4 years.  Currently televisions are freezing and indicating no internet connection.  ISP says router is working good.  All devices are connected to RUCKUS, its about 20 devices. Could this be the problem?  I have the following version Ruckus R550 Indoor Wireless Access Point NO Subscription (901-R550-US01)..Is there any type of troubleshooting I can perform?



Hi @nicco_06 

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

yes, this is a Lennar home setup

Hi @nicco_06 


Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

extender 1.jpegextender 2.jpegextender 3.jpegextender 4.jpegruckus box.jpeg

  1. This was not due to a power outage.  It was an all of sudden thing that happened.
  2. There are no lights for the following areas; SPD, ID, USB, POE, MS, UPDATE, DIAG, CLD, C1, C2, X1, X2, 5-12
  3. Yes, the internet is working fine.  ISP ran tests and determined the router is working good, there were no issues.
  4. See attached photos