Sonos and Ruckus

[PaulR1]

Good afternoon, 

My name is Paul, my email address is robpaul14@yahoo.com.

I am having an issue connecting my Sonos wirelessly. I contacted Sonos, and they told me to contact Ruckus regarding this issue. 

Here is the message:Hi Paul,

Thank you for getting in touch with Sonos support!

Kindly contact Ruckus customer support and request assistance to adjust the following setting on your network. Please do not attempt to perform this step yourself.

The setting that needs to be adjusted by Ruckus is located within this article: ( https://support.ruckuswireless.com/articles/000006140 )

• If Standard Setup is selected for the WiFi setup, then WiFi APs will be used to connect speakers to each other. In this case, it recommended to disable Directed Multicast/Broadcast:

         1. ruckus(config-wlan)# no qos directed-multicast
         2. ruckus(config-wlan)# qos directed-threshold 0

Can anyone please assist. Thank you.

V/r,

Paul Reyes

[sanjay_kumar]

Hi,

It is a Ruckus Access Point, let me get our dedicated Lennar support team to assist you in getting into the AP.

[PaulR1]

This is what i have. 

[Imran_ruckus]

Hi @PaulR1 

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community. 

I see that you have posted another inquiry on the Lennar forum (please refer to the link below). To streamline our support, kindly follow up on this existing thread, and I will be happy to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-You-are-not-connec...

Thank you for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community