Hi @Calebduke21
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are unable to access Internet.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Please note, that Amber lights on 2.4G and 5G is a normal behavior.
If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.
However, to better assist you, please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
