Ruckus ports stopped working

[Moran1116]

Hello,
The ports seemed to have stopped working. They have amber lights. No power to wireless access points. Have tried rebooting several times.

[Smiley]

Hi Moran1116,

Thank you for reaching out to us.

Please help us with the below details:

What is the exact model of the affected switch?

Are all ports affected, or only the ones where Access Points are connected?

Are only PoE devices impacted, or are non-PoE devices also not working on the switch?

Have you tried swapping the ports, cables, or devices to isolate the issue?

If the issue appears to be related to PoE, please help us by sharing the outputs of the following commands from the affected switch.

show logging
show inline power
show inline power detail.
show inline power debug-info
show version
show interface brief

[Moran1116]

ICX 7150-C12P
Only access points are affected.
Only PoE devices affected.
Could not isolate the issue by swapping cables and ports.
We cannot log into the Ruckus Unleashed app.

[Mayank]

Hi Moran1116,

Thank you for posting your query!

I understand that only PoE devices (Access Points) are affected. The ports show amber lights (indicating a link but no PoE). Reboots do not help, and data devices (non-PoE) are functioning fine. It appears that the Access Points have lost power, and you cannot reach Unleashed.

These symptoms point towards a failure in the PoE subsystem on the switch, rather than an issue with cabling or Unleashed.

Here are some troubleshooting steps for your reference:

**Step 1:** If you still have CLI access (even via a console cable), use the following commands to check for power allocation and the operational state of PoE:

- `show inline power`

- `show inline power detail`

**Step 2:** Check the Power Supply. You can confirm the PSU health using the command:

- `show chassis`

**Step 3:** Try restarting the PoE service on the affected ports with the following commands:

```

interface ethernet x/x/x

no inline power

inline power

```

**Step 4:** For further isolation, consider powering the Access Points with PoE injectors or external adapters to restore Wi-Fi.

**Step 5:** Check if the PoE firmware version is showing as zero. If it is, we can attempt an upgrade to the recommended code.

If the issue persists after these steps, please log a ticket using the following link, and we will assist you with the RMA process:

https://support.ruckuswireless.com/contact-us

I hope this information helps you. Please feel free to reach out if you have any concerns.

Note: You can mark this post as an "Accepted Solution" if it addresses your query.

Best regards!

Thanks

Mayank

[Imran_ruckus]

Hi @Moran1116 

Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support