Ruckus Zoneflex R510 replacement

[HongT82T]

Hello,

Non working access point!
Ruckus POE Zoneflex R510 stopped working. There are no lights on the access point. We have two APs. Only this device stopped working. The other AP is working just fine. Can you send me a replacement access point under the lifetime warranty program? How can I send you photos. Thank you!

SN: 471702013566

Ruckus ZoneFlex R510 Series

[Imran_ruckus]

Hi @HongT82T 

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.