02-29-2024 02:40 PM
Last week some workers finishing our basement cut power to the basement for about 30 minutes. After turning it back on, the Ruckus box and WiFi throughout the house has not been functional. The WiFi is visible and you can connect to it, but it doesn’t do anything. Work computer cannot VPN through it. Things do not load on mobile devices. The Spectrum cable modem and router are working fine, we are using the weak signal upstairs. I have power cycled and quick reset all boxes including the Ruckus device, but our normal WiFi option is not useable. Thank you.
03-06-2024 04:54 AM
Hi @Daneabernardo
Greetings!!!
Thank you for the response and the information you shared.
Could you please check your RUCKUS ICX-7150-C12P Switch IP address?
You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address and log into the same.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-06-2024 05:25 PM
Imran, I used the ‘Fing’ app per the instructions and found 192.168.1.92 as the IP address for the Ruckus switch. Photo attached. When I type that IP address into both Safari and Google Chrome, nothing happens. It says it cannot connect to the server. Is that what I’m supposed to be doing, typing the IP into the search engine?
03-07-2024 05:31 AM
Hi @Daneabernardo
Greetings!!!
Thank you for the response and the update.
The IP address you are trying on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.
Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-07-2024 06:52 AM
They DO NOT show when running advanced IP, nor do they show while looking for all IP addresses in command prompt. NOTHING associated with RUCKUS shows. I am done with this, I am just going to replace this junk switch. The only things that show are my AT&T gateway, my TP Link non WiFi router, then a few various wifi able devices like the controller for my fishtank and my Amazon devices. NOTHING associated with RUCKUS shows. The ONLY thing that I could do is to factory reset the RUCKUS equipment and set it all up all over again, which is not a fun process, then hope it all connects again, or replace the trash switch.
03-07-2024 07:27 AM
Hi @GWwillings
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well
As this case is raised by @Daneabernardo
Please reply on your own post using the below link.
Thank you again for understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.