Ruckus Switch ICX 7150 C12P not working after outage - Power light is green, status light is amber

[PabloC]

I tried restart, factory reset and updating from USB but still not able to solve the issue...

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 58b8000:58b9c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
6 ecc_errors after reading 18b8000:18b9c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

ICX7150-Boot>hwinfo
SKU : 12 (POE), PVT1
System CPLD Version : 0x4:0xa
CPLD Chip Select : 2
Bank Select : 1
Watchdog PCA9561 Enabled : 0
Watchdog Enabled : 0x30
NAND type : Micron NAND 2GiB (x 1)
Booted from : 1
Primary Uboot Failure Record : 0
Secondary Uboot Failure Record : 0
Reset Cause : PON_RESET
Write Protect NOR Enabled : 0
Write Protect RCW Enabled : 0
Write Protect PCA9561 Enabled : 0

ICX7150-Boot>version

10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)
armeb-buildroot-linux-gnueabi-gcc.br_real (Buildroot 2015.11.1) 4.9.3
GNU ld (GNU Binutils) 2.24

[Imran_ruckus]

Hi @PabloC

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for sharing the detailed information.

From the case description, I could understand that you are in a process of a factory reset of your ICX-7150-C12P Switch and are unable to access the console/CLI.

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to the PC? (Physical setup) like the following example: 

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[PabloC]

Thank you  Imran_ruckus

I was able to solve the issue after a successful recovery!

Regards, 

Pablo Contreras.

[Imran_ruckus]

Hi @PabloC

Thank you for the response and update.

Great!!!

Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.