Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

[mst317]

All lights are green on switch and 3 access points 

[Imran_ruckus]

Hi @mst317 

Greetings!!!

Thank you for the response and the detailed information.

Once you complete the factory reset process, do you see the new Wi-Fi network you set up during the reset?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[mst317]

You just asked this 2 questions ago. Same answers. 

Could you please confirm whether you are able to see the Wi-Fi network name you set up during the factory reset process? NO

Additionally, are you able to connect to this network and access the Internet? NO

I got admitted to the hospital last night so no Access to my network until tomorrow or the next day 

[Imran_ruckus]

Hi @mst317 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @mst317 

Greetings!!!

I hope you doing well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @mst317 

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.