Ruckus ICX 7150-C12P switch damaged after power outage

[subramony]

Hi,

My Ruckus switch in lennar home is not working after a power outage. Only the amber lights are on in the main switch and there is no power being delivered to the access points.

I tried following the fixes mentioned in the forums to no luck. Please see the screenshots attached.

[Imran_ruckus]

Hi @subramony 

Greetings!

The replacement switch provided under warranty will include the latest available firmware upgrade that may avoid such issues. Please note that no alternative models are offered as part of the warranty policy.

As this case has been resolved with an RMA/replacement, we kindly request that you to raise a new case for any further inquiries or support needs.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[subramony]

UPDATE: I tried the fix with a different laptop. The green lights are now on and the issue seems to be fixed!!

I had contacted the chat as you had mentioned. Can you please skip shipping the RMA device?

I am unable to contact you again via chat/email.

Thanks

[Imran_ruckus]

Hi @subramony 

Greetings!

Thank you for your response and the update.

The shipment is already in transit and is scheduled for delivery today. You may choose to reject the delivery upon arrival if necessary.

We appreciate your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[subramony]

Thank you for the reply.

I rejected the UPS delivery.

Thank you

[Imran_ruckus]

Hi @subramony 

Thank you for your response and the update.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support