Ruckus ICX 7150 - C12P does not want to reset

[Joelco]

Hello I tried to hard reset it about 20 times and the lights just stay blinking. I tried to do the software reboot and I was stuck in the COMS section and couldn’t do the coding.

[Imran_ruckus]

Hi @Joelco 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Joelco]

HELLO, I REPLIED ABOVE I CANNOT RESET IT STILL. 

[Imran_ruckus]

Hi @Joelco 

I hope this message finds you well.

Thank you for your prompt response and the update.

Could you kindly confirm if you have disabled the firewall and attempted the process again, as suggested in one of my earlier messages?

Your confirmation would be greatly appreciated.

Once again, thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Joelco]

Yes I disabled all firewalls

[Imran_ruckus]

Hi @Joelco 

Greetings of the day!!!

Thank you for your response and PRIVATE CHAT and for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode, hard reset, and Software Recovery is not working. Tried multiple times. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.