Ruckus AP Not Connecting After Reset

[Akhen]

Hi all,

I restarted my Master Ruckus AP because my network’s performance was having issues, and it seemed like the Ruckus APs might have been the issue. After the Master AP restarted and came back online, the other AP that’s meshed disconnected from the network, and I’m having a lot of trouble reconnecting it to my network.

I had to reset it with a paperclip, and I only got the Wizard to show up once, and have reset it again multiple times, and it seems stuck on “Building the Unleashed Network. It may take a few minutes.” now, so I feel stuck at this point. Also, right now it’s plugged into the switch my Master AP is on.

What are the exact steps to get the other AP reconnected to my network?

Thanks

[Akhen]

Hi Imran,

I will be addressing this issue in early June, so please stand by until then, thanks.

[Imran_ruckus]

Hi @Akhen

Thank you for your response and the update.

As per our process, we will be closing this post since we cannot keep it open for long without any updates.

When you work on this, please feel free to create a new post and include a link to this thread as a reference. We’ll be happy to assist you further.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Akhen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community