Ruckus 7150 switch not working properly

[Josemh89]

I bought a home from Lennar in 2019 and it came equipped with a 7150 Ruckus switch and two APs. Lately i’ve noticed my speed was slow even though I have fiber optic with AT&T 2GBs of speed. I did some test like connecting directly to the AT&T device through Wi-Fi and Ethernet and speed came out good. Now I know the problem comes from the switch because I tried different ports and also Wi-Fi from both access points and the speed won’t go above 90-92mbs. Please help

[Imran_ruckus]

Hi @Josemh89 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS setup is not working and the connectivity is unstable.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and port connection to the Switch)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.