Receiving request failed message when trying to access my unleashed portal via CAm

[duhdonutman]

A while back I updated my access method from my "social login" to the CAM method. Today I logged in and accessed my access points to reboot then, but ever since I haven't been able to get back into the network. Each time I try to log in I receive an error message saying "Request Failed with status code 500".

[Imran_ruckus]

Hi @duhdonutman 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues while trying to log into the Unleashed.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

The error “Request Failed with status code 500” usually indicates a temporary issue with the Unleashed web interface service rather than a problem with your login credentials.

Could you please try the following steps:

1. Access the Unleashed interface using an incognito/private browser window or try a different browser.
2. Clear your browser cache and cookies, then try again.
3. Attempt accessing the interface using the Master AP’s IP address instead of the hostname.
4. If the issue persists, please power cycle the Access Points, wait about 3–5 minutes for the Unleashed to fully restart, and then try logging in again.

If the issue still occurs after these steps, could you please let us know the firmware version currently running on the Unleashed system?

Let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @duhdonutman 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues while trying to log into the Unleashed.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

The error “Request Failed with status code 500” usually indicates a temporary issue with the Unleashed web interface service rather than a problem with your login credentials.

Could you please try the following steps:

1. Access the Unleashed interface using an incognito/private browser window or try a different browser.

2. Clear your browser cache and cookies, then try again.

3. Attempt accessing the interface using the Master AP’s IP address instead of the hostname.

4. If the issue persists, please power cycle the Access Points, wait about 3–5 minutes for the Unleashed to fully restart, and then try logging in again.

If the issue still occurs after these steps, could you please let us know the firmware version currently running on the Unleashed system?

Let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support