RMA STATUS FOR DEAD SWITCH

[Altakocker]

I reported a dead ICX7150-C12P switch last week. I gave all the information using your chat tool. I was never issued an RMA number but was advised the switch would be replaced. I have checked your web site and due date and ticket was closed today. 01/03/2023. Are you sending me a replace switch? I did not receive an RMA number. Can you tell me the status of replacement?

Thanks

[Altakocker]

I have an ongoing problem with a ICX7150-C12P. There are no lights on unit and all ports are not working. This is my second attempt in trying to gat a replacement for it.

[Vásquez_Fer]

Hi @Altakocker 

Hope you are doing well! 

+Emerging to previous post

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all, this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez