R510 AP Offine

[Purpose]

 

 

 

 

Hello

After a power outage 1 of 3 APs are offline. I have reset with no luck.

[Imran_ruckus]

Hi @Purpose 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that ONE of your RUCKUS Access Points is not working.

Could you please confirm if Internet connectivity from 2 other APs is working fine?

Please unplug and plug the ethernet cable of this non-working Access Point to any other 1 in-12 ports (please refer to the below screenshot) and check.

Please follow the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Purpose]

Only 1 AP is working properly now. I have unplugged & plugged in the Ethernet cable. The cables have always been plugged in 1 of 12 ports. 

[Imran_ruckus]

Hi @Purpose 

Greetings!!!

Thank you for the response and the update.

Could you please let me know the light status on ALL the access Points. Please share pictures of them.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Purpose]