PoE has failed

[Fisheal123]

Power went out. PoE has failed. I have an email from Lennar that the switch might need to be replaced with instructions on how to do so. Followed the instructions. I am now here. 

I hard reset. I tried to go through the tutorials. Not tech savvy enough. 

[Imran_ruckus]

Hi @Fisheal123 

Thank you for the response and the update.

Could you please share a screenshot of the MAC terminal when you are trying to access after connecting the Switch to the laptop? 

Also, please share a picture showing the software recovery cables between the Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.