Our ICX switch in our Lennar home is not functioning

[Macrno]

We replaced our ICX switch in July of 2020.   Yesterday we were having WiFi problems and noticed the ICX switch was not functioning and no lights were visible on the unit.

[Imran_ruckus]

Hi @Macrno 

I hope this message finds you well.

Thank you for your response and for sharing the pictures. 

Based on the light status of the RUCKUS ICX-7150-C12P Switch and RUCKUS R510 Access Points, everything appears to be in a normal state.

Could you please confirm whether you are able to connect to the Wi-Fi through the RUCKUS Access Points? Additionally, if you could provide more details about the issue, it would be helpful.

Please try unplugging and then re-plugging the Ethernet cables into different ports on the Switch (refer to the screenshot provided below). After making these adjustments, check if the issue is resolved.

Let me know the outcome.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Macrno 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Help me with the requested queries from my last response.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Macrno 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Macrno 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Macrno]

Imran . . . Here is another photo . . .