Not Able to Connect Putty

[tmrajesh]

I recently changed my Ruckus device and switched my network provider from CenturyLink to Xfinity. Since then, I’ve been unable to connect to the Ruckus device using PuTTY. 

The Switch IP address is showing as 10.0.0.114. When I use it in the Telnet Host name, it does not allow me to open PuTTY. 

Could you please advise on how to resolve this issue?

[Imran_ruckus]

Hi @tmrajesh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @tmrajesh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support