Hi @Songbird52
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with the RUCKUS device.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi @Songbird52
Thank you for the response.
We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.
To proceed, we kindly request that you follow the steps outlined below:
1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:
- The status of the lights on the switch.
- The cord connected to the switch.
- The switch plugged into a working power outlet.
We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:
Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please confirm once uploaded in Google drive.
Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.
Thank you for your cooperation, patience, and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
