No power to access point/home network name not correct

[ynv_naw]

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist? 

[Imran_ruckus]

Hi @ynv_naw 

Greetings!!!

Thank you for the response and the update.

The command is - 

copy tftp flash <tftp ip address> spz10114.bin bootrom 

Once performing the above command successfully, please perform other commands as well.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

@Imran_ruckus: 
It looks like everything was successful, is there a way to check? Seems the switch still does not show in the dashboard. I did go back through the admin & services to select the checkbox no luck. 

[Imran_ruckus]

Hi @ynv_naw 

Thank you for the response and the update.

Is your Switch upgrade completed?

Please share the output of the below commands to check the same.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

Hi @ Imran_ruckus:

Please find screenshot below. Looks like it has upgraded successfully but the switch is not showing still on the ruckus dashboard. I tried to add using the add option and the message/screenshot is below:

[ynv_naw]

@Imran_ruckus:
When the light goes red on the access point does that indicate a problem? I noticed the light on the one downstairs go from green and amber to red. The tv was on and my phone is connected to the access point network so not sure why it would go red.