No power to Ruckus Switch (ICX7150-C12P)

[shivakatula]

Suddenly the Ruckus Switch (ICX7150-C12P) has shut down and not powering up, I tried all the diagnostics mentioned in the Forum and still no Luck, Tried resetting and powering off and on the entire power panel and it's still not working. I tried contacting via Chat and I was asked to raise the ticket in Forum.

[Imran_ruckus]

Hi @shivakatula 

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs remain dark. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[shivakatula]

Hi,
I received the replacement but that is also defective, I tried all the options like resetting and powering it in multiple places. This new Switch i received is defective, Can you send me the new working Switch. I Can upload all the pictures and videos if required. I have also responded back to the email.

Thanks
Shiva

[Imran_ruckus]

Hi @shivakatula 

Greetings!

As the RMA process has been completed for this post/case, please create a new post for assistance with the current issue.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support