No power -flashing amber lights

[Nord]

Hi, I have the Ruckus ICX 7150-C12P. My power went out last night and is now back.  The access points however are still showing no power.  All of the lights are off.  the switch is showing power with both green and amber lights flashing.  I have reset/unplugged 30 times etc but the access points still showing no power.  The lights just keep flashing amber.  Hoping there is a support number as I don’t want to do a system reboot.  I have tried before on a comp and it didn’t work.  More than happy to pay a service tech. 

hoping for some help

[Imran_ruckus · Accepted solution]

Hi @Nord 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nord]

Thank you so much.  Got the new one, plugged it in and it worked!

[Imran_ruckus]

Hi @Nord 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support