No Command Line in Putty

[SH]

Hello,

I've followed the Software Recovery Guide but I'm now stuck at Putty. Putty only shows a green rectangle without any command lines, text, or letters, etc.

I've physically connected my laptop to the ICX 7150-C12P via USB to USC C and also Cat6 ethernet cable to the out-of-band management port. I don't know if the management port it supposed to light up, but there are no lights. The only lights on the switch are amber SYST and green PWR.

I've downloaded TFTP 64 and set it up as instructed with mnz10115.bin and SPS08090k.bin copied to a new folder titled Upgrade.

I've configured my computer's IP address to 192.168.0.2, 255.255.255.0, and 192.168.0.2 as instructed.

I've opened TFTP and set the directory to the Upgrade folder and the server interface to the 192.168.0.2. TFTP has been left open as instructed

I've opened Putty to Serial and COM3 and shown under Device Manager. For what it's worth, my Device Manager shows the Port as Ports (COM & LPT), Silicon Labs CP210x USB to UART Bridge (COM3).

Putty opens but all it shows is a black screen with a single green rectangle. There is no command line input and no text can be entered anywhere.

I have tried alternate ways to connect, including using Advanced IP Scanner. When I run the scanner, no Ruckus devices are detected.

[Imran_ruckus]

Hi @SH 

Thank you for the response and the update.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[SH]

Hi Imran,

Thank you for all your help last week. I shipped the replaced switch back using using the provided shipping label last week. Are you able to confirm receipt so I can mark this issue resolved? Thank you again. 

[Imran_ruckus]

Hi @SH 

I hope this message finds you well.

Thank you for your response and the update.

Apologies for any confusion. Our role is to provide technical assistance on this forum, specifically for RUCKUS device-related issues, and we are not fully familiar with this particular process.

However, based on the information provided, it appears that your task should be complete once the replacement with the provided label is made.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[SH]

Imran,

I understand, thank you for the follow up. Once the return is received, I’ll go ahead and mark the issue as resolved. Have a great day. 

[Imran_ruckus]

Hi @SH 

Thank you for the update.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.