No Command Line in Putty

[SH]

Hello,

I've followed the Software Recovery Guide but I'm now stuck at Putty. Putty only shows a green rectangle without any command lines, text, or letters, etc.

I've physically connected my laptop to the ICX 7150-C12P via USB to USC C and also Cat6 ethernet cable to the out-of-band management port. I don't know if the management port it supposed to light up, but there are no lights. The only lights on the switch are amber SYST and green PWR.

I've downloaded TFTP 64 and set it up as instructed with mnz10115.bin and SPS08090k.bin copied to a new folder titled Upgrade.

I've configured my computer's IP address to 192.168.0.2, 255.255.255.0, and 192.168.0.2 as instructed.

I've opened TFTP and set the directory to the Upgrade folder and the server interface to the 192.168.0.2. TFTP has been left open as instructed

I've opened Putty to Serial and COM3 and shown under Device Manager. For what it's worth, my Device Manager shows the Port as Ports (COM & LPT), Silicon Labs CP210x USB to UART Bridge (COM3).

Putty opens but all it shows is a black screen with a single green rectangle. There is no command line input and no text can be entered anywhere.

I have tried alternate ways to connect, including using Advanced IP Scanner. When I run the scanner, no Ruckus devices are detected.

[SH]

Hi Imran,

When I open the support contact URL and select "Chat Now" on the right side of the screen, a chat begins with a bot. The bot asks me if I'm a Lennar Homes customer and what I need help with.

When I select "Need to replace a product" it asks me to enter a valid serial number for the RMA. Am I supposed to get a serial number from you or is this something I need to locate on my physical switch unit? Or is there another way to reach a human support rep that I can provide our forum URL to? Thank you.

[Imran_ruckus]

Hi @SH 

Thank you for your prompt response and the update you provided.

Regarding the RUCKUS ICX-7150-C12P Switch Serial Number, kindly note that it can be located on the sticker affixed to the back side of the RUCKUS ICX-7150-C12P Switch device. For further clarification, please refer to the attached screenshot. Use the CHAT again to file RMA and share this post link when asked.

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[SH]

Hi Imran,

Thank you for all your help this week. I was able to find the serial number and provide it to the chat bot. I was provided with a case number but no further instructions on what to do. Is there any further action I need to take at this point?

[Imran_ruckus]

Hi @SH 

Greetings!!!

Thank you for the response and the update.

Could you please confirm along with the serial number if you shared the link of this post when prompted on the chat?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[SH]

Hi Imran,

Yes, I was able to enter the SN and URL and I’m now following instructions for RMA. Thank you.