Network is gone/switch won’t reset

[Shanalee]

Title kind of says it all. I’ve reset a bunch of times. 

[Imran_ruckus]

Hi @Shanalee 

Thank you for the response,

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi  @Shanalee 

Greetings!!!

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Shanalee 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Shanalee]

It has not been resolved. I have a full time job. One in which I actually have to go in to do my job rather than posting “fixes” on a community forum. Therefore, I don’t have a lot of time to also do your job. 

[Imran_ruckus]

Hi @Shanalee 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community