Network Servers are not working

[crystallee2326]

Hi, we purchased a Lennar homes 2 years ago, the network server downstairs and upstairs stop working one month ago, Lennar gave us the link to contact you for this issue.  We were charged $4,000 each for network server by Lennar builder, and they stop working just after 2 years , could you please have someone come to fix them?  

[Imran_ruckus]

Hi @crystallee2326

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that your RUCKUS setup is not working for a month. 

Could you please let us know?

1. Was there any Power outage just before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Also please Make sure it is plugged into a well-known outlet/power source.

4. Is your Internet Connection from the Internet Service Provider (ISP) stable and working?

5. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.