My Ruckus network switch has been acting crazy ICX7150 12P

[sushantmaharana]

MY Ruckus network switch ICX7150 12P has been not functioning properly. After a heavy turnado and power cut off , my network stopped working.  One light remained green and the other one in amber state . AP's are no longer powered . I tried resetting it , but it did not work . I went through instruction to do a hard recovery , But steps are using windows device . I have Mac . Do you have steps to do hard reset using Mac , If yes , then please share . Else , I will prefer it replaced . Please let us know the procedure. I strongly feel, It's a software issue . 

[Imran_ruckus]

Hi @sushantmaharana 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

From your description, it seems that your RUCKUS ICX-7150-C12P Switch is showing an amber SYST LED (refer to the screenshot below). This typically indicates that the Switch is stuck in boot mode.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for guidance on how to troubleshoot and resolve this issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Follow the steps outlined in the article, and feel free to reach out if you need any help at any point during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @sushantmaharana 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @sushantmaharana 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @sushantmaharana 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support