Lennar home switch hard reset but don’t have log in access

[civanders]

Hi, we have a Lennar home and Ruckus Switch. We have done a hard reset but cannot log onto the unleashed app or web browser to be able to update our switch and our AP extenders. We were never given a master or default password and I have tried every combination found on the forum. I am stumped. I took down the switch to see if the default password:login was on the back but it is not. It is not in any of our paperwork. The switch and the extenders 510’s show up on the Netgear Nighthawk app and I see the ip addresses but when I try to log in…I don’t have the credentials needed. I don’t believe that a password recovery was set up as the system was already set up when we moved in. HELP!

[Imran_ruckus]

Hi @civanders 

Thank you for the response and the update.

Please try to access the Switch Command Line (CLI) using PuTTY tool with Telnet option.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how access CLI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Please let me know if that works or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @civanders 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @civanders 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @civanders 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community