Internet issue after power outage

[Winter]

Good morning, 

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up.  From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all. 

Thank you for your help in advance

[Winter]

I am currently stuck on this part. Idk what is next after this. 

[Winter]

 

[Winter]

the switch part would say disconnected 

 

[Imran_ruckus]

Hi @Winter 

I hope this message finds you well.

Thank you for your prompt response and the information you provided.

Based on the screenshot you shared, I noticed that the ‘ruckus>’ prompt in the CLI corresponds to an Unleashed system, not the ICX-7150-C12P Switch. 

To proceed, I recommend checking the IP addresses identified in the IP scan that are associated with the RUCKUS ICX-7150-C12P Switch. When accessing the correct IP address via a web browser, you should be able to view the Switch Dashboard, as shown in the screenshot below, which will help confirm the IP address of the Switch.

Please review the other IP addresses from the IP scan results that are labeled with either "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address for the Switch. Once identified, try accessing the CLI again.

If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Winter]

this is the only ruckus ip showing up and its the ip address ive used for the mac book