ISP line cut and restored, now ICX 7150-c12p not working

[jason_simek]

Hi, my ISP had an outage due to a line cut for 1.5 days. After restoring service my switch would no longer send power to the 2 APs. Now the SYST light is solid amber and the PWR is solid green. Modem/Router from ISP is working and currently plugged in to ethernet for internet currently, no wireless.

Steps Taken:

• Power cycle all devices - No success
• Reset button on ruckus switch. Hold for 10sec and release. 20x - No success
• Reset button on ruckus switch. Unplug switch, press reset button and hold, plug in switch. 20x - No success
• Stuck at the next step: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Lennar-ICX7150-C12-Switch-un...
  • I have an older macbookpro that I can connect to switch with ethernet cable and USB to USBC cable, but do not know how to login to console and reset switch. Please help.

Thanks!

[Imran_ruckus]

Hi @jason_simek 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[jason_simek]

Could not reset. Switched to another product. No longer using ruckus. Unplugged

[Imran_ruckus]

Hi @jason_simek 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @jason_simek 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[jason_simek]

It’s broken