ICX7150-C12P is not powering on

[Neelasen]

I have a Ruckus ICS7150-C12P that is not powering on since last evening. I tried to do power cycle, that didnt work. Can you please help me with this?

Thanks!

[Neelasen]

I tried multiple power cycles, tried with several other power outlets, and tried to do the reset serveral times. None of them worked. Please look into this as soon as you can. I have several devices connected through this switch and none of them is working without the switch. I appreciate your kind help on this.

[Imran_ruckus]

Hi @Neelasen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Neelasen]

Hi Imran, 

Thanks for your response. I have uploaded the pictures and videos to the drive as instructed. Please review and let me know the next steps.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

Thank you!

[Imran_ruckus · Accepted solution]

Hi @Neelasen 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support