ICX 7150 Switch not joining Unleased network after firmware upgrade

[rohitp04]

I upgraded my ICX 7150 firmware version from 08.0.90j to 08.0.95g using a USB flash drive as described here

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

After the upgrade, all my Wireless networks are functional.

But the switch doesn't seem to join the Unleashed network. Both the APs show connected and display information

On the Unleashed UI, I see the Switch as "Pending" with the message

The credential you provided is incorrect, please provide correct admin user name & password to try again...

I'm assuming that a typical upgrade does not wipe out credentials?

How can I get past this state for the switch.

[Imran_ruckus]

Hi @rohitp04 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your Switch is not connected on the Unleashed system.

Could you please try to log in to the Switch Dashboard with its IP Address on a web browser as shown in the below screenshot with your previous credentials?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rohitp04]

Hi Imran, When I click on the login link on the "Login" link on the Switch dashboard, I get a basic authentication prompt which doesn't accept the previous system password. 

I've tried a serial connection using a USB-C cable to the switch and see the same issue when trying to access the privileged EXEC mode

ICX7150-C12-Switch>
ICX7150-C12-Switch>enable
Password:
Error - incorrect password.

I assumed that the password to be used is the same in both cases. Please let me know if that is not the case.

How can I reset this password...can I do it using the CLI?

[Imran_ruckus]

Hi @rohitp04 

Greetings!!!

Thank you for the response and update. 

Please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please try to login and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rohitp04]

I've tried all of the following combinations - none work

User ID 1: admin

User ID 2: super 

Passwords tried with both user IDs

Lennar
lennar
ruckus
Ruckus!
Ruckus1
admin
password