ICX 7150 Not operatable

[Ian_L]

I experienced a power outage and now the switch is no longer working. Its not powering on Access point. I have pwered on and off, then tried reset, and lastly the guidelines through connectivity.

Followed step by step guidelines. Downloaded TFTP and followed those step. Device manager doesnt recognize ports. Tried using both USB C and RJ45. Both do not change anything. I live in a Lennar Home.

[Imran_ruckus]

Hi @Ian_L 

Greetings!!!

Thank you for the response and the update.

Please note, that along with the console cable, there must be an additional ethernet cable required to connect to the Out-of-band management port. Please use use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. (Refer to the below screenshots)

Please connect the cables as explained and try the process once again. Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ian_L]

I have connected both options and its still not showing up in the device manager.

[Imran_ruckus]

Hi @Ian_L 

Thank you for the response and the update.

Once again could you please share current pictures showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop? Additionally, please share a screenshot showing the Device Manager COM Port details.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ian_L]

Device managerUSB C and RJ45

[Imran_ruckus]

Hi @Ian_L 

Thank you for sharing the requested information on PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and its not getting console access and unable to perform the Software Recovery process. Tried multiple steps however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.