ICX 7150-C12P

[rmirjah]

Hello - My ICX 7150-C12P has gone completely down. Access points are also down. There are no lights on the unit at all. I tried the factory reset and plugging into different outlets, but unit is still not powering on at all. 

[Imran_ruckus]

Hi @rmirjah 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it remains dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Even you tried hard reset using a paper clip. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rmirjah]

Can you please re-send your last response. It's disappeared for some reason. 

[Imran_ruckus]

Hi @rmirjah 

Thank you for the response.

Please refer to the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P/m-p/92673#M205...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.