How to order a new ruckus box

[mnoone10]

Hi, my ruckus is no longer working. I tried ordering one via the chat however they said the only way to order one was to get approval through this forum by a tech assistant. Please help

[Imran_ruckus]

Hi @mnoone10 

Greetings!!!
Thank you for the response and the update.

Please refer to my post in which we have requested all the information. 

I am sharing the link of the Drive once again below.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @mnoone10 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

I am sharing the link of the Drive once again below.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[mnoone10]

Good morning, sorry for the delay. I was out of town over the weekend. I will upload the video today

[Imran_ruckus]

Hi @mnoone10 

I hope this message finds you well.

Thank you for your message.

Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community