How do I get a TAC for a RMA??

[Wendypmc]

My switch is defective and needs to be replaced. I was told to come back here and ask for a TAC for my RMA?

[Imran_ruckus]

Hi @Wendypmc 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Wendypmc]

Hello. This is a Lennar home but not a new set up. The switch has failed. I received an email stating: 

Ruckus will process a replacement for the defective switch. However, we need an approval from Ruckus TAC for this.

If you haven't requested for RMA approval, You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice.

Once the engineer approves the RMA request, they will share the steps on how to claim replacement.

[Imran_ruckus]

Hi @Wendypmc 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch.

Apologies, as per our policies we cannot replace the Switch without checking the details.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help mw with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Wendypmc]

Hello

I’ve completed all of what is being asked multiple times over the last few days but this process is a challenging.  The system did work well before the power outage.  

As mentioned a few times the lights do  not come on at the extender ports. The status lights do NOT illuminate.  

I’ve tried multiple ports and attempted to reset over 20 times as initially indicated. 

Could you please send me the TAC for the RMA so I can get this (already determined) defective switch replaced? 

Thank you