Google Fiber installation in Ruckus Lennar home

[ShefaliB]

Hello, we are having trouble setting up Google fiber in the Lennar home that we bought. Previous owners had Google Fiber, so we know the home is ready for google fiber. Does the Ruckus ICX 7150-C12P serve this purpose and should the Nest Wifi Pro be connected to ICX 7150 by an ethernet cable directly or does it need an additional attachment? The setup instructions for Google Fiber ask us to plug the Nest Wifi Pro into the Google Fiber jack but we don’t see the fiber jack anywhere. Is there a phone number I can call to help me understand the Ruckus home setup? 

[ShefaliB]

Hello, 

We tried connecting the google fiber jack to Ruckus but it does not work. Are there any customer care people that can help us over the phone? 

Thank you, 

Shefali

[Imran_ruckus]

Hi @ShefaliB 

Greetings!!!

I hope you are doing well!!!

Thank you for the information you shared.

Please do not worry, let me help you get this fixed.

Please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @ShefaliB 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ShefaliB 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ShefaliB 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community