Facing router issue

[gopikrishnaM]

My internet password has been changed for my router and now i am not able to connect to my internet always i am getting wrong password please help me reset my password.

[gopikrishnaM]

Yes earlier it was same setup and everything was working fine no changes made.

[Imran_ruckus]

Hi @gopikrishnaM 

Thank you for the response and the update.

Please share the below details:

1. Can you confirm if if this inquiry is related to a RUCKUS setup in a Lennar Home?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports on which the AP is connected.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[gopikrishnaM]

1. I am not sure if this is a lennar issue but spectrum asked me to reach out to you guys since it is a ruckus router.

2. I don’t have this kind of lights or setup to my router earlier posted pics are from my router.

[Imran_ruckus]

Hi @gopikrishnaM 

Thank you for the response.

Could you please share a picture of the device to which the RUCKUS Access Point is connected? Specifically, we would like to see where the grey Ethernet cable connected to the RUCKUS Access Point is originating from, as shown in the picture you shared previously.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gopikrishnaM]

It is connected to 2.5G eth PoE in the back. You can see that in the pictures that i already posted.