Erik Pascua Support Issue

[erikdgreat13]

Hello,

I need support on my ruckus device. I cannot connect to the internet.

[Imran_ruckus]

Hi @erikdgreat13 

Greetings!!!

Thank you for the update and the information you shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do not worry and proceed with the software recovery process. I will help you if you are stuck at any point during the process. Please follow the step-by-step process explained in the software recovery guide.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.