Devices not connecting Ruckus

[JC]

Some of my devices are not connecting to my Ruckus (ICX 7150-C12P). This seems to happen intermittently and randomly. Nothing has changed at home. Please help. Thank you!

[JC]

I will try this today. I have a Mac. Will option 1 still work?

[JC]

I encountered a problem with Option 1 on my Mac. On step 2, I get the following message: "Unable to expand 'mnz10114.bin". It is in an unsupported format."

I'm thinking about unplugging Ruckus and getting a new mesh system. Is this what you recommend? Thank you

[Imran_ruckus]

Hi @JC 

Greetings!

Thank you for your response.

Option 1 is best suited for Windows systems. If you are using a Mac and do not have access to a Windows laptop, please try Option 2.

Feel free to reach out if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JC 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JC 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support