Defective Ruckus System

[MoLennarHome]

Hello,

After a power outage, my Ruckus system for my Lennar home no longer works. I followed the step-by-step guide for the System Reset as well as for the Flash Recover; however, nothing works. There is no light on any of the 3 access-point-routers in my home, and the primary router that is connected to my actual Internet port does not work. I need this problem fixed as soon as possible. How do I get a technician to my home to fix this? I would greatly appreciate the help. 

[Imran_ruckus]

Hi @RobertCostigan 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points are not powering ON after a power outage.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on a best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes. However, do not worry I will assist you step-by-step.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[MoLennarHome]

[MoLennarHome]

I have uploaded 3 photos above. I took a video as well but it will not let me upload it. 

[Imran_ruckus]

Hi @MoLennarHome 

Greetings!!!

Thank you for the response and the information shared.

From the picture you shared, I see an Amber/Yellow light on the SYST LED of the RUCKUS ICX-7150-C12P Switch. This means the Switch is stuck in boot mode.

To troubleshoot this issue, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you are stuck at any point following the steps.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.