Please direct this request to Imran Sanadi, who has been helping me previously in a now closed thread.
Imran, here is the current photo of the lights:
Hi @Daneabernardo
Greetings!!!
Thank you for the response and for creating the new post.
Based on the troubleshooting done on the private chat on other post thread, you confirmed, and we saw that after the reset, booting up the Switch, and trying multiple steps the Switch is not getting the IP address and console ports are not working, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again and we appreciate your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
