Case ID: 02252132: ICX-7150 C12P stopped working - no power

[mhamirma]

Case ID: 02252132

Hello Team,

I have a new Lennar home and the switch that came with the home is not working. when powered on, it powers on for one second, all the  lights turn on and then immediately turn off. 

As per the forums various threads, i even tried resetting 10-15 times with no luck. Please help. As there is no internet from the access points to work.

Video of the steps as requested in most threads is also uploaded here 

https://drive.google.com/drive/folders/1RWLxJweFhBQgKXI4krcui_xSgDq80h6U

thank you. 

[Imran_ruckus]

Hi @mhamirma 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status. Please share the details requested in the PRIVATE Chat.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mhamirma 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. Please check and let me know if you have any questions.

Thank you once again for your patience.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mhamirma]

Hello @Imran_ruckus,

I have responded to your message with the details requested. Please let me know if there are any other questions. 

thank you very much. 

Regards,

Malik